Frequently asked questions
Who are we?
We are a company founded by data experts, with a experience in Brazilian retail, creating solutions to common problems we recently adopted AI as an instrument for modernizing our customers' operations, and in this way, we operate in 7 Brazilian states and are trusted by more than 40 companies that already use our solutions as a differentiator market
What guarantees do you have related to the data made available?
you have a contractual guarantee that your data will not be shared with third parties, and that our employees will only have direct access if authorized by your team, as well as the Confidentiality Agreement that guarantees the confidentiality of information to which it will be shared
How does data access works?
On the platform, you can create customized viewing rules, segment information, and create groups of permissions to which they can be accessed. assigned to users later. This way, you apply data access and visualization rules, which are also clear to your employees who will use the platform daily.
How much does it cost to have the solution in your company?
We have prices according to your company's demand
How does data reading works?
Our system works with schedules pre-configured by our implementation team for periodic data searches (e.g. every 2 hours, or once a day), we connect to its structure using secure data transfer channels (VPN, etc.). It is also possible to import separate documents through the data upload module.
Which ERPs are currently supported?
We currently integrate with 144 ERPs, including market leaders, for example: PC Sistemas, CISS, SysPDV, Winthor, RPInfo, TOTVS RMS, Consinco, SD.
How does customer support work?
We provide support during business hours from 8am to 6pm via email, chat, and WhatsApp.
Is it possible to upload separate documents?
Yes, using the upload module it is possible to analyze or enrich the data context.
How do customizations work if necessary?
We connect your team with our experts to understand your demand, and prepare a budget to estimate the total working hours.
Who are the people at IAExplica who have access to the company's data?
We take the security of your data seriously, our team develops the product using test data, and your data is not directly accessed by anyone. In cases where it is strictly necessary to view your information, you must accept our request in the security module so that your data can be viewed by our engineers. hours.
What is the usage quota or limitations for customers?
We analyze your use case to later determine your account limits
How does AI work?
Our AI follows the Large Language Models (LLMs) model, hosted and enhanced by our teams of experts in this technology
What types of answers is artificial intelligence capable of giving?
Our assistant is capable of analyzing large volumes of data on - but not limited to - customer consumption patterns, experience personalization, logistics analysis, inventory management, demand forecasting, consolidated reporting analysis and many more. Our AI is capable of responding in text, images and attachments (excel, csv, pdf, and more)
Is the system capable of sending notifications and data if requested?
Yes, it is possible to configure integrations to enable the system to send emails and SMS.
Is the data shared with third parties?
No, your data is encrypted in our cloud.
How long does it take to integrate?
For customers using one of the already approved ERPs, integration lasts around 10 days to validate and train your team on how to use the system. For non-approved ERPs, the deadline can be up to 4 months.